Free international shipping on all orders over 100€
Free international shipping on all orders over 100€
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FAQ

Frequently asked questions

Orders and Shipping

In what countries are Smartfish Recharge available?

We ship to most of Europe. If your country isn’t available at checkout please email us at recharge@smartfish.no

How much is shipping?

Shipping is free on all orders over 100€ and for our trial pack. For orders under 100€ shipping is 9€

How long is shipping?

Shipping is 3-5 business days

What payment options is available?

We accept all major credit cards. If you'd like to pay via invoice please reach out to us at recharge@smartfish.no

My subscription

For how long do I have to be subscribed?

All subscriptions are flexible and you can cancel at any time you wish

How do I pause my subscription?

You can pause your subscription by loggin in and going to “Manage Subscription” and then change subscription status to “Pause Subscription”

How do I skip an order?

Simply go to “Manage subscription” in your account and then under “Manage upcoming orders” you can skip any upcoming delivery

Can I change when I get delivery of Recharge?

Go to “Manage Subscription” and under “Next order date” you can change when you get delivery. Note that this changes all future deliveries according to your frequency

Can I change the product, amount or frequency of my subscription?

Yes, also under “Manage Subscription” you find options for changing the product or frequency

How do I cancel my subscription?

Also under “Manage Subscription” when logged in. At the very bottom you can choose “Cancel Subscription”

STILL HAVE ANY QUESTIONS?

+47 22 51 98 80

  • recharge@smartfish.no