Frequently asked questions
Orders and Shipping
In what countries are Smartfish Recharge available?
How much is shipping?
Shipping is free on all orders over 100€ and for our trial pack. For orders under 100€ shipping is 9€
How long is shipping?
Shipping is 3-5 business days
What payment options is available?
We accept all major credit cards. If you'd like to pay via invoice please reach out to us at firstname.lastname@example.org
For how long do I have to be subscribed?
All subscriptions are flexible and you can cancel at any time you wish
How do I pause my subscription?
You can pause your subscription by loggin in and going to “Manage Subscription” and then change subscription status to “Pause Subscription”
How do I skip an order?
Simply go to “Manage subscription” in your account and then under “Manage upcoming orders” you can skip any upcoming delivery
Can I change when I get delivery of Recharge?
Go to “Manage Subscription” and under “Next order date” you can change when you get delivery. Note that this changes all future deliveries according to your frequency
Can I change the product, amount or frequency of my subscription?
Yes, also under “Manage Subscription” you find options for changing the product or frequency
How do I cancel my subscription?
Also under “Manage Subscription” when logged in. At the very bottom you can choose “Cancel Subscription”
STILL HAVE ANY QUESTIONS?
+47 22 51 98 80